Working Toward Excellence by Paul Buyer

Author:Paul Buyer
Language: eng
Format: epub
Publisher: Morgan James Publishing
Published: 2012-12-11T16:00:00+00:00

The question why comes back again and again…Why did they butcher it so? They sat down to do a job and they performed it like chimpanzees. Nothing personal in it. There was no obvious reason for it. And I tried to think back into that shop, that nightmare place, to try to remember anything that could have been the cause.

The radio was a clue. You can’t really think hard about what you’re doing and listen to the radio at the same time. Maybe they didn’t see their job as having anything to do with hard thought, just wrench twiddling. If you can twiddle wrenches while listening to the radio, that’s more enjoyable.

Their speed was another clue. They were really slopping things around in a hurry and not looking where they slopped them…

But the biggest clue seemed to be their expressions. Good natured, friendly, easygoing—and uninvolved. They were like spectators. You had the feeling they just wandered in there themselves and somebody had handed them a wrench. There was no identification with the job. No saying, “I’m a mechanic.” At 5 p.m. or whenever their eight hours were in, you knew they would cut it off and not have another thought about their work. They were already trying not to have any thoughts about their work on the job.

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